Support FAQ's
 

Getting Connected

  1. Set your WiFi (802.11b/g) device to use the SSID: InteractiveWiFi
  2. Open your Web Browser. Your web browser will be automatically redirected to the Hot Zone Login Page.
  3. Login with your assigned Username and Password
  4. Upon successful authentication, you will be connected to the internet and a window will appear allowing you to view your session information

 

Setting the SSID on your WiFi Interface

To ensure access all Interactive WiFi HotZone Locations, you must configure your WiFi 802.11B/G enabled Laptop or PDA to access the Interactive WiFi HotZone Network. By setting the SSID (or Wireless Network Identifier) in your wireless device to "InteractiveWiFi", your device will associate to the Interactive WiFi HotZone Network. Instructions on how to set the SSID will vary depending on the brand and model of your wireless network card. Please refer to your WiFi Network Card Documentation for specific instructions on how to configure your device. Some newer operating systems and WiFi vendor software may automatically find and/or connect to an Interactive WiFi Hotzone Network when within signal range. In most cases, the SSID setting can be found within the network properties of the WiFi Network Interface itself.

 

Other WiFi Settings

Verify that your WiFi Network Interface is running in "Infrastructure" mode
Verify that WEP Encryption is disabled (Authentication/Billing Information is protected by SSL Encryption)
Verify that your WiFi Network Interface supports 802.11B
802.11G cards are backwards compatible with 802.11B
802.11A Cards are not compatible

 


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